Human Factors are critical to the design of EMR systems. Yet, when we review EMR requirements at the provincial, state or national levels, there are very few usability requirements that have been defined and are measurable. Examples of usability include ease of learning, flexibility, customization, consistency and navigation. How do we design better EMR systems? How should users evaluate usability? Dr. Clifford Goldsmith is a physician and expert in human factors. He is a Microsoft healthcare strategist and previously was Chief Medical Officer for Aptima, a Human Factors Engineering company in Boston, Massachusetts.
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