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« Back to the Grind — Predictions for Health IT in 2013 | Main | Why is Medication Reconciliation Important in EMRs? »

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David Beach

Our group in Ontario has used our EMR (xwave Centricity, now called BellEMR) for 6 years. There are 20+ docs along with many nursing/clerical/FHT staff. Some early issues have resolved and we have learned to live with others that remain. It is working. It gets the job done but I've never heard anyone say they 'love' it.

Switching would be so painful I don't think our group would change unless our vendor went out of business. I'm sure every EMR has its own collection of warts.

I think an interesting irony is that the more painful it is to learn the system, the more likely users are to refuse to switch because they fear a repetition of the experience.

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