December 2014

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Comments

Dr David Rapoport, Toronto

It took us 6 months to learn how to repeat just 1 of multiple prescriptions, and to learn how to fax prescription renewals internally to any of the 50 or more drug stores my patients prefer; this is inexcusable on the part of our vendor; I am 71 and my associate is 56, but we are not stupid or demented; our first instructor assumed we were incorporating all his instructions over 2 lessons--we obviously were not. A more patient instructor was not available until we had beed floundering for 3 months, doing entries that had to be altered. Finally, a video manual was created, enabling us to understand many procedures on our own time.
Things are humming now, but I resent the wasted time, the frustration, and the unspoken implication that we are clueless. This stuff is complicated, much of it involving 3 to 5 steps. I suggest spending an office day with a colleague who knows what he is doing.

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