May 2017

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« Are You Finally Ready for an EMR? | Main | Creating Online Communities of Practice to Support EMR Use »

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Dave Sellers

We have been running a Patient Health Portal for 3 years. The majority of patients that use the portal are in the range of 40 to 70 years of age. These are the patients that need the most care. I would love to look at the study details compared to the portal features. One feature we just implemented was patient messaging (a clinician can send a message to a portal patient, E.G. after looking at their Labs). In the past 3 monthes this has saved about 500 phone calls by our RN staff. Besides the "possible" increase in visits, what savings does the portal offer? I think all sides of the box need to be looked at.

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